Within 6 months from the date of purchase, products deemed faulty may be returned by the consumer to the place of purchase for a replacement or refund, subject to the terms & conditions of sale.
Proof of purchase is required. Standard postage (only) will be refunded.
Where more than 6 months but not more than 12 months have elapsed from the date of purchase, products deemed faulty may be returned by the consumer to GPO for a replacement, subject to the terms & conditions of sale.
Proof of purchase is required. Standard delivery charge only (and proof of postage must be provided) will be refunded.
Products must be in a satisfactory condition and should not have been tampered with or opened up by or on behalf of the consumer. A replacement will not be provided where products have been tampered with or are returned in an unsatisfactory condition.
Within 30 days from the date of purchase, GPO may accept products due to a change of mind. Proof of purchase is required. Postage will not be refunded. Products must be returned in their original unmarked sealed packaging with all components complete. The products should not be damaged in any way. Please do not use packing tape, stick any labelling or write on the Unit outer and inner packaging.
We reserve the right to return the products in the event of the original packaging or product being damaged, if components are missing or the product is deemed to be unsaleable.
After 30 days but no more than 6 months has expired following purchase, products deemed faulty may be returned by the consumer to GPO for a replacement or refund, subject to the terms & conditions of sale.
Proof of purchase is required. We will refund the standard delivery charge only (and proof of postage must be provided) where the product returned to us is defective.
Where more than 6 months but not more than 12 months have elapsed from the date of purchase, products deemed faulty may be returned by the consumer to GPO for a replacement, subject to the terms & conditions of sale.
Proof of purchase is required. We will refund the standard delivery charge only (and proof of postage must be provided) where the product returned to us is defective.
Products must be in a satisfactory condition and should not have been tampered with or opened up by or on behalf of the consumer. A replacement will not be provided where products have been tampered with or are returned in an unsatisfactory condition.
Where more than 12 months have elapsed from the date of purchase, products that develop a fault or defect shall not be the subject of a replacement other than at GPO's sole discretion (and subject to the terms of sale).
Proof of purchase is required. We will refund the standard delivery charge only (and proof of postage must be provided) where GPO agrees to replace the product.
Products must be in a satisfactory condition and should not have been tampered with or opened up by or on behalf of the consumer. A replacement will not be provided where products have been tampered with or are returned in an unsatisfactory condition.
In the event that GPO is not prepared to provide a replacement, it will advise on the repair options available to the consumer.
Follow the below steps if you wish to request a product replacement by us.
Step 1 – email completed returns form (opposite) toreturns@protelx.com.
Step 2 – A 'returns label' will be sent to you via email.
Step 3 – The faulty product should then be dropped off at the most convenient drop off point. (A list of drop off points will be provided).
Step 4 – Items being returned should be carefully packaged and protected for transport. A copy of the completed returns form should be placed inside the package along with a copy of the proof of purchase.
Step 5 – Following receipt & inspection of the faulty product, we will liaise with you to arrange a convenient time to deliver a 'new' replacement product. Replacement products must be signed for.