Introduction
https://www.gporetro.com ("our Website") is provided by ALD Hospitality Limited ('we', 'our' or 'us'),a company registered in England and Wales under company registration number 15361616. Our registered office is at 3 Kibworth Close, Whitefield, Manchester, England, M45 7LS. We are the controller of personal data obtained via our Website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your "personal data") in connection with your use of our Website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).
This Privacy Policy is written for adults, and is divided into the following sections:
Throughout our Website we may link to other Websites owned and operated by certain trusted third parties. Those third party Websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party Websites, please consult their privacy policies as appropriate.
The personal data we collect about you depends on the particular activities carried out through our Website. We will collect and use the following personal data about you:
You must provide this personal data in order to use our Website and the services on it unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our Website or of the services detailed on it.
We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below.
How your personal data is collected
We collect personal data from you:
Under data protection law, we can only use your personal data if we have a proper reason, for example (i) where you have given consent, (ii) to comply with our legal and regulatory obligations, (iii) to enter into or for the performance of a contract with you, or (iv) for our legitimate interests.
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us..
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Creating and managing your account with us, and providing services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | To comply with our legal and regulatory obligations |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices | Depending on the circumstances (i) to comply with our legal and regulatory obligations, or (ii) in other cases, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Updating customer records and other activities necessary to comply with legal and regulatory obligations that apply to our business | Depending on the circumstances, (i) to perform our contract with you or to take steps at your request before entering into a contract, or (ii) to comply with our legal and regulatory obligations |
| Marketing our services to existing and former customers | For our legitimate interests, ie to promote our business to existing and former customers |
Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our services.
We have a legitimate interest in using your personal data for marketing purposes. This means we do not need your consent to send you marketing information, although we do actively request your consent in any event.
You have the right to opt out of receiving marketing communications at any time by contacting us..
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see 'Your rights' below.
Who we share your personal data with
We may share personal data with (i) third parties we use to help deliver our services to you; (ii) other third parties we use to help us run our business; and (iii) our bank.
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with (i) our auditors,eg in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations; (ii) our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations; (iii) law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations; and (iv) any other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a commercial transaction. Usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
We will not share your personal data with any other third party.
How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used.
Different retention periods apply for different types of personal data. Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
If you stop using your account we will delete or anonymise your account data at the earliestappropriate time.
Transferring your personal data out of the UK
It may sometimes be necessary for us to transfer your personal data to our service providers located outside the UK. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.
Cookies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our Website. We use cookies on our Website. For further information on cookies, our use of them and how to disable them, please see our Cookie Policy.
Your rights
You generally have the following rights, which you can usually exercise free of charge:
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
|---|---|
| Correction or rectification | The right to require us to correct any mistakes in your personal data. |
| Erasure - the right to be forgotten | The right to require us to delete your personal data—in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data. |
| Objection to use | The right to object at any time to your personal data being used for direct marketing. |
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. Please note that we do not make any such decisions based on data collected by our Website. |
| The right to withdraw consents | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time. Withdrawing a consent will not affect the lawfulness of our use of your personal data before that consent was withdrawn. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us. You may also find it helpful to refer to the guidance from the UK's Information Commissioner Information Commissioner in the UK (visit https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/ ).
If you would like to exercise any of those rights, please by contact us and (i) provide enough information to identify yourself and (ii) let us know which rights you want to exercise and the information to which your request relates.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us. if you have any queries or concerns about our use of your personal data. We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner in the UK (visit https://ico.org.uk/make-a-complaint. or call 0303 123 1113.
Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, either by email or via our Website.
How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
ALD Hospitality Limited enquiries@aldhospitality.co.uk Telephone 0161 243 4475